Privacy Policy

1. Personal Information We May Collect

The personal information we collect depends on how you interact with WreckPay. It may include:

• Your name
• Phone number
• Email address
• Pickup or vehicle location
• Vehicle make and model
• Vehicle year and condition
• Registration information
• Vehicle kilometres or mileage where provided
• Photos or other information about your vehicle
• Information contained in messages or enquiries you send us
• Information required to complete a vehicle sale or collection

We may also receive technical information when you access our website, such as your browser type, device information, IP address and website usage information where this information is collected by our hosting, security or analytics technologies.

2. How We Collect Personal Information

We generally collect personal information directly from you when you:

• Complete a quote or contact form
• Call WreckPay
• Email our team
• Provide vehicle details
• Arrange a vehicle inspection or collection
• Communicate with us during the vehicle selling process

We may also collect information automatically through our website or receive information from service providers that help us operate the website and our business.

3. Why We Collect and Use Personal Information

We may collect, hold and use personal information for purposes including:

• Responding to vehicle enquiries
• Providing vehicle valuations or quotes
• Assessing vehicle details and condition
• Contacting you about an enquiry
• Arranging vehicle inspections
• Arranging vehicle pickup or removal
• Completing a vehicle purchase or handover
• Managing necessary records and paperwork
• Providing customer support
• Operating and improving our website
• Protecting our website from spam, fraud or misuse
• Meeting legal, regulatory or record-keeping requirements

4. Vehicle Quote Information

When you request a vehicle quote, the information you provide may be used to assess the vehicle and contact you about the enquiry.

Vehicle information may include the make, model, year, current condition, registration status, kilometres, pickup location and any other details you choose to provide.

Providing complete and accurate information helps us review your enquiry and discuss an appropriate quote or collection arrangement.

5. How We May Disclose Personal Information

We do not disclose personal information simply for unrelated purposes. We may disclose information where reasonably necessary to operate our business or provide the service you requested.

This may include disclosure to:

• Employees or authorised representatives of WreckPay
• Vehicle collection or transport providers where required
• Website hosting and technology providers
• Email or communications service providers
• Professional advisers such as accountants or legal advisers
• Government bodies, regulators or law enforcement where required or authorised by law

Where a third party assists us, we only provide information reasonably necessary for the relevant function or service.

6. Overseas Disclosure

Some technology, website hosting, email, communications, security or analytics providers may store or process information using infrastructure located outside Australia.

The locations used by third-party technology providers may change from time to time and may depend on the particular provider and service.

7. How We Hold and Protect Information

Personal information may be held electronically or in business records used to manage enquiries, quotes, vehicle transactions and customer communications.

We take reasonable steps appropriate to our operations to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

No website, electronic transmission or storage system can be guaranteed to be completely secure. You should take reasonable care when sending information over the internet.

8. Retention of Personal Information

We retain personal information for as long as it is reasonably required for the purpose for which it was collected, for business administration, dispute resolution, record keeping or where retention is required by law.

When personal information is no longer reasonably required, we may take reasonable steps to delete, destroy or de-identify it where appropriate.

9. Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, security, performance and user experience.

Cookies are small data files that may be stored on your device when you visit a website.

You can usually control or disable cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

WreckPay is not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policy of any external website before providing personal information.

11. Accessing Your Personal Information

You may contact WreckPay to request access to personal information we hold about you.

We may need to verify your identity before providing access to protect your information from unauthorised disclosure.

In some circumstances, access may be limited or refused where permitted or required by law. If this applies, we will explain the position where appropriate.

12. Correcting Your Personal Information

If you believe personal information we hold about you is inaccurate, incomplete, out of date, irrelevant or misleading, you can contact us and request that it be corrected.

We may take reasonable steps to verify the information before making a correction.

13. Privacy Complaints

If you have a concern or complaint about how WreckPay has handled your personal information, please contact us using the details below.

Please provide enough information for us to understand the issue. We will review the concern and respond within a reasonable period having regard to the circumstances.

Where applicable, you may also have the right to contact the Office of the Australian Information Commissioner about a privacy matter.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, technology or legal requirements.

The latest version will be published on this page and the last updated date will be shown near the top of the policy.

15. Contact WreckPay

For questions about this Privacy Policy, to request access or correction, or to raise a privacy concern, contact WreckPay: